What is CRM?

What is CRM program?

With the CRM program, which means Customer Relationship Management, you can easily manage your customers, processes, activities, offers and sales, and report the entire process in general and visual format.
CRM program provides better communication, better customer service, better managed sales organization and more sales.

What does the CRM program do?
Communication with customers is strengthened. Thanks to the Program, all customer interactions of the business can be gathered together and tracked.
It helps to capture potential customers and target audience. With the Program, you can categorize potential customers, target audiences, track interactions, analyze services and the connection they have established for your business.
With the CRM program, you can speed up sales transactions and track the performance of the sales team instantly.
You can improve your marketing ability. You can create and manage campaigns. You can track how these transactions return to your business.
Thanks to CRM program, customer service always works on accurate and current customer information. Thus, the quality of the enterprise's product and service delivery increases. In this way, the efficiency of customer service also increases.

In which sectors the CRM program is used?
Marketing, sales, production, logistics, planning and accounting all the work in the internal structure of the company is made more efficient thanks to CRM programs. In other words, the software that every company needs that shows work in such areas comes across as CRM programs.

What is the purpose of the CRM program?
Best management of customer relationships,
Engaging the target audience,
Retaining potential customers,
Strengthening in-house teamwork,
Categorization of customers and leads,
Creating a database for customer information and updating the data instantly,
Current customer information,
Adopting another approach to each customer,
Planning and managing sales activities,
Creating an effective mechanism for planning the tracking and routing of opportunities in the sales process,
Preparing and facilitating the follow-up of proposals,
Offering customized, personalized offers for each customer,
Monitoring ports between business and customer,
Providing data entry systematically,
Accelerate business processes with Automatic Data Entry,
Creating a robust mechanism to respond quickly to customer requests and complaints,
Increase efficiency and gain.

Thanks to Emay media, you can get all the services related to the CRM program.Please contact us for detailed information.